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Return Policy

    • If the purchase is not success because of out of stock, customer can choose to wait the arrival of next batch or refund the full order

    • If there is any quality issue with the products or received a wrong product, customer need to do the refund/exchange within 7 days after received. After 7 days no products will be refund/exchange.

      • Exchange procedures​:

        Inform us by sending an email with picture of the received products to, after our conformation, we will provide the return address

        Pack the product properly and use SF Express pay on delivery

        The return product must be the same condition when received (including all the accessories and packing)The following product does not accept refund/exchange

        Upon received of the return product, exchange will be made. No refund service is available. 

  • The following product does not accept refund/exchange:
      • Customer want to exchange/refund because of personal reasons (e.g. pick the wrong colour/ pick the wrong products , not suitable etc)

      • Customer have used the products

      • Customer have used or made any changes to the products

      • Any products received after 3 days

      • Some products listed as no refund/exchange 

      • Products damage because of the logistic company

      • In case of dispute, Plus Size Dog Dog reserves the right to make the final decision